Frequently Asked Questions

An eSIM is a digital SIM card integrated into your phone. You install it by scanning a QR code or entering an activation code, without a physical card or store visit.

Most iPhones since the XS and many recent Android devices support eSIM. Your phone also needs to be unlocked, meaning it's not locked to a carrier. Our Compatibility page lists the models and explains how to check.

Yes. Your regular line remains active for calls, texts, and bank codes, while the eSIM Vraivex handles mobile data.

No, unless otherwise stated on the plan page: our plans include mobile data only. To make calls and send messages, use your regular line or apps that use the internet.

For most plans, at the first connection to the local network of the covered country, not at the time of purchase: you can install the eSIM several days before departure. Some plans start immediately upon installation, or at purchase for some carriers: this is indicated on the plan page, just above the price, and you should then install it just before leaving.

Yes, for some destinations, in the form of daily unlimited plans: you choose the number of days, from 1 to 365. Depending on the plan, you have a daily data allowance at full speed, then internet continues at reduced speed until the next day, or internet stops until the next day once the limit is reached, or there is no announced limit by the carrier. Each plan page indicates which of these rules applies, with the numbers.

This depends on the carrier of the data plan. When the carrier provides rules about sharing the connection, they are listed in the carrier's details on the data plan page. If the page does not mention it, we cannot guarantee it: write to us before purchasing and we will check.

No. Each data plan is a one-time purchase with no automatic renewal or recurring charges.

Credit card, and Apple Pay or Google Pay if your phone and account support them. You pay directly on the data plan page.

Yes. The payment form is provided by Stripe, a certified payment processor. Your card details go directly to Stripe: they do not pass through our servers and we do not store them. Your bank may ask for additional verification (3-D Secure), such as confirming in its app.

Immediately, when you confirm the payment. On your bank statement, the payment appears with the description eSIM VRAIVEX.

We immediately order your eSIM. It is usually ready within seconds. You can find it in three places: on your order page, which displays after payment; in the confirmation email, which contains the QR code, activation code, and your order number VC-…; and in your My Account space.

Yes, a payment receipt is sent to you via email. You can also find it in your My Account space. If you need an invoice under a different name, please contact us with your order number.

Check your spam folder and tabs for Promotions or Notifications. Our emails are sent from the address contact@esim-vraivex.com: add it to your contacts. Also verify the email address used during purchase. Your eSIM remains accessible from My Account and the Retrieve My Order page.

You have three options: reopen the confirmation email; log into My Account using the link we send via email; or go to the Find My Order page with your email and order number VC-.... Note: On most plans, an eSIM previously installed and then deleted from the phone cannot be reinstalled.

Yes, if the plan allows it: it's indicated on its page. You can add more data or days from your order page or from My Account. No need to install a new eSIM.

If the eSIM hasn't been installed or activated, we will fully refund you within 14 days of purchase upon request. Write to contact@esim-vraivex.com with your order number VC-...; the refund will be processed within 14 days to the payment method used. Exception: Some plans marked "Non-refundable once purchased (carrier rule)" on their page cannot be refunded. In all cases, if your eSIM doesn't work due to our fault, we will replace it or refund you.